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Frequently Asked Questions
Melanie Avalon's Closet Support
Getting Started
Getting Started
Learn about Melanie Avalon's Closet
What is Melanie Avalon's Closet?
Where does Melanie Avalon's Closet ship?
What is Melanie Avalon's Closet's size range?
Am I wearing clothes that other people have worn?
Do you ship to military or diplomatic locations ?
Do you rent shoes and accessories?
Getting Started Guide
How does it work?
How do I join?
Getting around the website
Do you have a catalog?
Can I view your collection without subscribing?
I gave you my e-mail address. When does my membership start?
Our Clothing and Our Cleaning
What are your cleaning standards?
How can I be sure the garments don’t contain any virus?
Can I wash something?
Is it safe to rent clothes?
What if I damage something?
Sizing Guide & Sizing Tool
Can you help me find my size?
Plans & Pricing
How much does it cost?
How much does shipping cost?
Referral Program
How does Melanie Avalon's Closet Refer-A-Friend Program work?
How soon will I receive my referral credit?
Why didn’t I receive my referral credit?
What else will you send to my friend?
Is there a limit to how many friends I can refer?
Gifting Program
Do you offer gift subscriptions?
How do gift subscriptions work?
How much is it to give a gift?
How do I purchase a gift subscription?
Who can purchase a gift subscription?
Who can redeem a gift subscription?
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SUPPORT
Email:
support@melanieavalonscloset.com